Consumer information

If that changes, this page will be updated before any paid service is offered, and the price and terms will be shown at the point of purchase rather than buried here.

As required by the Irish Electronic Commerce Regulations (S.I. No. 68/2003) and the Companies Act 2014, our full legal identity, registered address, company number and contact email are shown here and in the footer of every page.

If we ever offer a paid EyeSay service, then before you are bound we will give you, in clear and comprehensible language and in a durable form:

• the main characteristics of the digital content or digital service;
• the total price including taxes, any recurring charge and its frequency, and any additional charge — with no hidden or pre-ticked extras;
• the duration of the contract, and the conditions for ending it;
• the functionality of the digital content or service, including any technical protection measures;
• compatibility and interoperability we are aware of — which browsers, operating systems and devices it works with;
• arrangements for payment and for supply, and when supply begins;
• your right to cancel where it applies, with the model cancellation instructions and form;
• the existence of statutory conformity guarantees, and our complaint-handling process;
• whether and how updates, including security updates, will be supplied.

Any order button would be labelled so it is unambiguous that placing the order creates an obligation to pay.

For a distance contract, a consumer generally has 14 days to withdraw without giving a reason. For digital content supplied immediately, that right can be lost only if you expressly consent to immediate supply and acknowledge that you thereby lose the right of withdrawal — we would ask for that separately and clearly, not by burying it in terms.

Nothing of this applies today, because nothing is sold today.

Where we supply digital content or a digital service to a consumer, the Consumer Rights Act 2022 gives you rights that cannot be excluded or restricted by contract. Any term in our documents that appeared to limit those rights would be ineffective to that extent, and our platform terms say so expressly.

In outline, digital content and services must conform to the contract, match their description, be fit for purpose, and be supplied with the updates you were told about. Choosing Irish law and Irish courts does not deprive you of the protection of mandatory consumer law in your own EU/EEA country of habitual residence.

If a paid digital service did not conform, you would be entitled to have it brought into conformity and, where that is not done within a reasonable time or is impossible, to a proportionate price reduction or to end the contract and receive a refund of amounts paid for the non-conforming period. Ending a contract does not affect your data export rights.

Contact us first at contact@prodiasystems.com. We aim to acknowledge within 5 working days and resolve within 30 days.

If we cannot resolve it, consumers in Ireland can contact the Competition and Consumer Protection Commission, and consumers elsewhere in the EU/EEA can use the European Consumer Centres Network. We will engage with any competent alternative dispute resolution body that applies to us, and your right to go to court is unaffected.

We are not currently signed up to a specific ADR scheme, and we say that rather than name one we do not use.